4.8 from 26 verified reviews
From the very first contact, they will be responsive, transparent, accurate, and personalizedJulie, Italy, 20 11 23For those in a hurry: If you are contemplating orthopaedic surgery, I would recommend going HERE - no matter where you are from in the world.
Why:
1. From the very first contact, they will be responsive, transparent, accurate, and personalized.
2. There are no 'hidden costs'. Everything is included in the quote you will receive. The quote will likely be lower than you would pay anywhere else (because they have this down to a science). They will be able to get you in quickly compared to the LONG waiting times in some countries.
3. The clinic is spotless and has top-of-the-line equipment.
4. The medical staff is professional, friendly, and well-trained.
5. The surgeons are extremely specialized and highly qualified. If you need ankle surgery (like I did), your surgeon will be an ankle specialist, not someone who does hips, knees, or shoulders. They each have their own specialty and they are tops in their field.
6. You will have a coordinator who will be your contact person from the day you first make contact until your healing is complete. You will always be able to communicate with a human' - and in this case, it will be a human who is efficient, bilingual, and a consummate 'fixer'. If you have a question, it will be answered. If you have a problem, it will be solved. If you need anything at all, it will be arranged.
7. Your transportation to and from the airport, the clinic, the hotel or apartment, physiotherapy, etc., will be handled by the logistics team. They will meet you inside the airport when you arrive, holding a "NORD Orthopaedics" sign (you won't miss them), assist you with your luggage, and get you where you need to go, whether that is your hotel, the apartments rented by NORD (which, incidentally, have daily medical assistance and are fully fitted for people who are undergoing orthopaedic surgery). You will receive a message to give you time to be ready for pick-up when you have an appointment. They are usually like clockwork. The only time there is a glitch is when another patient isn't ready to go, and the driver must wait.
8. The physiotherapy is second to none and services the national basketball team. This is the national sport in Lithuania, so that speaks volumes.
9. Instructions for pre-and post-surgical care are thorough and explicit in layman's terms. No confusing mumbo-jumbo.
10. The food is really good!!!
I could probably go on with this list, but suffice it to say, I was more than satisfied with the professionalism, the quality of care, and the rest of my experience with this company, and would highly recommend them to anyone who asks. If I ever have another orthopaedic issue, I would not hesitate to come back to NORD. It would be my first choice.