I had been going to the Heatherton branch for some time, had a couple of fillings through the primary dentist without any problems. When told that one of my molars would need root canal, I was disappointed but took the dentists professional advice and booked an appointment which was going to be carried out by another dentist. When I turned up to that appointment my dentist was not in work that day, I was not told before hand and wasn't offered a rebook on the spot - I had to call up later. When I returned for the next appointment they told me that they had not realised that root canal was needed (disgraceful mismanaging) and I would need to be rebooked as it required further 'assessment'. Upon my third appointment now months had passed, and lo and behold, the molar was no longer viable for root canal and needed extraction, which they were able to do that day, funnily enough. Once extracted they offered me a dental implant for £3000, which was a bit of a slap in the face. I made a formal complaint to management was 'taken under consideration' - no apology for the loss of my tooth.