Dear Zdenka,
I am sorry that you feel this way. I would like to correct a few things in your feedback. Firstly, you had implant treatment in a dental clinic in Costa Rica and not in the dental clinic in Budapest. You only chose us for the dental bridges. Therefore, the dental clinic in Budapest has absolutely no relevance to your implant treatment and please don't claim otherwise.
It is very unfortunate that your dental bridges did not completely satisfy you in all aesthetic aspects. However, the dental clinic has fully acknowledged it and immediately offered to replace the existing dental bridges free of charge, under the guarantee terms and conditions. Unfortunately, you declined this offer. Then, the clinic offered to cover your travel expenses (flights, hotel and airport transfers) as a goodwill gesture, which is otherwise not part of the guarantee terms, but you decided to refuse this offer as well. Appointments and possible travel dates were offered to you in July and later in September, again, covering the costs of your travel expenses, but you refused again.
It was explained to you in detail what the treatment schedule will be and how the clinic can provide this treatment, taking digital measurements with an intraoral scanner and providing "smile design" and diagnostic casts or study models to show exactly how your new teeth will look, but you decided to ignore our communication.
We were always very polite to you in all previous communication and talked to you with great respect. We only want you to be happy and satisfied with the treatment, this is our main goal. It wasn't done to your satisfaction, which unfortunately can happen in a dental treatment. However, what makes a good clinic stand apart from the others is how we deal with problems and we can definitely deliver in all aspects.
Kind regards,